1 Introduction
Welcome to Kasyno's Privacy Policy. We understand that sharing personal information on any online platform can be a concern. That's why Kasyno has followed a transparent and responsible privacy policy from the very beginning.
This document explains in detail what data Kasyno collects, why it is collected, how it is kept secure, and what rights you have. Kasyno's Privacy Policy is built in line with international data protection standards. We believe transparency is the foundation of trust.
This privacy policy has been written in plain language with Bangladeshi players in mind. If any part is unclear, feel free to reach out at support@kasyno.wine — we're always happy to help.
2 What Information Is Collected
Kasyno only collects data that is necessary for operating the platform, ensuring security, and improving service quality. We never collect excessive or irrelevant information.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, phone number, address | Account Management & Support |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser type | Security & Technical Support |
| Gaming Activity | Betting history and win/loss records | Ensuring Responsible Gaming |
| Cookies & Tracking | Session data, preference settings | Improving User Experience |
Sensitive Information:
Kasyno never collects your religious beliefs, political opinions, ethnic identity, or medical information. Documents collected for KYC purposes are used solely to verify your identity and age.
3 How Data Is Collected
The main ways Kasyno collects data under its Privacy Policy are outlined below:
Collected Directly:
- Information you provide when filling out the registration form.
- Documents uploaded during the KYC verification process.
- Chat or email contact with the support team.
- Participating in promotional forms or surveys.
Collected Automatically:
- Cookies and session data collected while browsing the website.
- Logs of gameplay and betting activity.
- IP address and device information at the time of login.
- Transaction confirmations from payment gateways.
4 Purpose of Data Use
Kasyno's Privacy Policy is clear — collected data will be used solely for the following purposes:
- Account Management: Creating, verifying, and maintaining your account.
- Payment Processing: Processing deposits and withdrawals securely.
- Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
- Responsible Gaming: Identifying signs of excessive gaming and providing timely support.
- Customer Support: Resolving your issues quickly and effectively.
- Personalised Experience: Suggesting offers and bonuses tailored to your preferences.
- Legal Obligations: Complying with licensing authorities and legal directives.
- Service Improvement: Improving platform performance and usability.
6 Data Security Measures
Kasyno uses industry-standard technology and processes to protect your data. This section of the Privacy Policy outlines our technical and organisational security measures:
Technical Safeguards:
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Database storage with AES-256 encryption.
- Two-Factor Authentication (2FA) support.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Automated suspicious activity detection system.
Organisational Security:
- Only a limited number of staff can access your data, and only as required by their role.
- All staff are bound by strict confidentiality agreements.
- Regular staff training on data protection.
- In the event of a data breach, users will be notified within 72 hours.
7 Cookie Policy
The Kasyno website uses various types of cookies. Cookies are small text files stored in your browser that help improve website functionality.
| Cookie Type | Purpose | Validity Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security | Until end of session |
| Functional Cookies | Remembering language and preference settings | Up to 1 year |
| Analytics Cookies | Website Usage Statistics | Up to 2 years |
| Security Cookies | Fraud & Bot Detection | Until end of session |
You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause certain website features to stop working.
8 Your Rights
Under Kasyno's Privacy Policy, you have the following rights over your data:
Right to Access
You can find out what information Kasyno holds about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You may request that the use of your data be temporarily suspended.
Data Portability
You may obtain a copy of your data in a machine-readable format.
Right to Object
You can object to your data being used for specific purposes.
To exercise any of these rights, email us at support@kasyno.wine. We typically respond within 30 business days.
9 Data Retention Period
Under Kasyno's Privacy Policy, your data is kept only for as long as needed. Below are the retention periods for different types of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Regulatory Compliance |
| KYC Documents | 5 years after account closure | Regulatory Guidelines |
| Support Contact | 3 years | For dispute resolution purposes |
| Cookie Data | Up to 2 years | User Experience |
| Marketing Consent | Until consent is withdrawn | Based on Your Preferences |
Once the retention period expires, data is securely and permanently deleted or anonymised so that identification is no longer possible in any way.
10 Protection of Minors
Kasyno strictly prohibits registration and gaming by anyone under the age of 18. This section of the Privacy Policy is particularly important for the protection of minors.
- Age verification is mandatory at the time of registration.
- Age documents are verified as part of the KYC process.
- If a user is suspected to be a minor, their account is suspended immediately.
- Any data inadvertently collected from minors is deleted immediately.
11 Privacy Policy Updates
Kasyno reserves the right to update this Privacy Policy, in part or in full, at any time. If significant changes are made:
- Advance notice will be sent to your registered email.
- A clear notice will be displayed on the website.
- The "Last Updated" date at the top of the page will reflect any changes.
Continued use of Kasyno after any changes takes effect will be considered acceptance of the updated privacy policy. We recommend checking this page regularly.
12 Contact
For any questions, complaints, or requests regarding this privacy policy, please get in touch with us:
- Email: support@kasyno.wine
- Help Center: /help-center
- Response Time: Typically within 24–48 hours.
For specific data protection requests — such as deletion or a copy of your data — please email us at the address associated with your account and include the details of your request.